A fair refund policy
Fair refund policy
Our refund policy is simple and fair. If you are ever unhappy with our products for any reason, contact our support team and we’ll take care of you. However, note that there are no refunds for lifetime subscriptions and integration add-ons.
We also offer a 30-day Money Back Guarantee. If for any reason Testlify doesn’t live up to your expectations, or if you just want to keep your money, let us know within the first 30 days and we’ll refund you. No questions asked. After 30 days, we apply a pro-rata fee and a handling charge for refunds. The adjusted amount will be credited to your original payment method.
You can cancel anytime for any reason with no contract and no hoops to jump through.
Fees and payment terms
You must pay all fees according to your subscription plan as shown on the website or agreed in the Order Form. Subscriptions are either paid annually or monthly in advance as chosen in the Order Form or on the website.
All payments are non-cancelable and non-refundable. This includes lifetime subscriptions and integrations add-ons. Fees are payable by credit card or invoice. For credit card payments, you must ensure the payment method is valid. Credits, once used, cannot be refunded. Credits are deducted as soon as the candidate status changes to ‘Enrolled’. For invoice payments, you must pay within 20 days of the invoice date. If paying monthly by credit card, the card will be charged monthly. Update your payment info within 20 days if notified of a failed payment, or your service access may be suspended.
Provide accurate billing information and update any changes. By submitting payment info, you authorize Testlify to charge the Fees to your selected payment method. Testlify can verify your subscription plan. If you have provided incorrect information, Testlify may adjust your subscription plan and charge additional fees accordingly.
You are responsible for all taxes, duties, and transaction costs. Testlify’s fees are exclusive of these charges. If taxes are due and Testlify is required to pay, they will invoice you for these amounts, including any penalties or interest.
If you miss a payment, Testlify may charge 1.5% interest per month on overdue amounts, recover collection costs including legal fees, and suspend services if payment is over 30 days late. Dispute any invoice in writing within 10 days of the invoice date, or it will be considered accepted. Undisputed fees remain payable.
Pay all amounts due without any deductions or offsets. Testlify may increase fees annually with 30 days’ notice. If you disagree, you can terminate the agreement before the new fees take effect. Continued use after a fee change means you accept the new fees.