Hire retail staff who keep customers coming back

Skills tests show you who can perform before you hire them. Fill stores faster, cut turnover, and keep your best people longer.

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Store applicant funnelHoliday season

3,200 applicants

2,400 assessed

1,050 job-fit

280 shortlist

Priya S.

Sales Associate

Top 8%

Customer Service94%

Sales Aptitude89%

Reliability86%

↓ shortlist ready in hours

Trusted by 1,500+ teams worldwide across hiring, internal mobility, and certifications

60%

annual retail staff turnover rate (BLS, 2025)

$4K

average cost to replace one retail hire (McKinsey)

3,500+

validated tests ready to send today

78%

ATS & HRIS integrations, including Workday & Greenhouse

4,500+

average candidate completion rate on assessments

Turnover quietly drains every store you run

Retail loses about 60% of its staff a year, and most quit within months. Every weak hire means lost sales, slower service, and another role to fill from scratch.

You rehire the same store roles all year long.
Seasonal peaks force fast hiring with no time to vet.
Resumes hide who can actually serve and sell.

What turnover costs you Live estimate

Store employees 500

$1,200,000

lost to turnover every year

Cut turnover just 25% with better hiring and save $300,000 a year.

Based on ~60% retail turnover (BLS) and $4,000 average replacement cost (McKinsey). Adjust the slider for your business.

Candidate insight · Sales Associate Predicted

Strong fit Top 12% Recommend

Customer service fitStrong

Sales & upsellingHigh

Numeracy & cash handlingGood

Likely to stay 6+ months 84%

A skills test shows what a resume can’t

Testlify puts every applicant through a short, retail-specific test, then ranks them on the skills that drive sales and retention. You see who can perform on the floor before you spend a minute interviewing.

Measure customer service and sales with real store scenarios.
Score reliability so you hire associates who stay through the season.
Screen your whole applicant pool in one click, then rank by fit.

Retail skills tests that predict store performance

Validated, pre-employment tests for every retail role. Score customer service, sales aptitude, upselling, product knowledge, and reliability.

Sales Associate

Customer service

Upselling

Product knowledge

Cashier

Numeracy

Attention

Service

Store Manager

Cognitive aptitude

Leadership

KPIs

Visual Merchandiser

Creativity

Brand

Organization

Stock / Inventory

Accuracy

Speed

Organization

Customer Service Rep

Communication

Empathy

Problem-solving

View all test library

Try a question your candidates would get

Real retail scenarios that reveal judgment and instinct, not a confident interview. Every question is validated and scored automatically.

Situational judgment tested with real store scenarios.
Scored instantly — no grading, no subjectivity.
One of thousands of retail questions in the Testlify library.

Plugs into your ATS. Live in days. SOC 2, GDPR & ISO 27001 certified.

Customer Service Scenario Sample question

A customer is upset that their online order arrived damaged and wants a refund on the spot. What is the best first move?

✓ Best answer: B. Strong associates de-escalate first, own the problem, and fix it fast. That’s exactly what Testlify scores.

Build a free assessment →

Hear from our client

Every holiday season we were buried in applicants across 80 stores. Testlify cut our screening from weeks to days, and the associates we hire now actually stay past the season.

Maya Reyes

VP Talent, [Retail Company]

Days, not weeks

from applicant pool to shortlist

Hires that stay

past the seasonal peak

One fair bar

across every store

Testlify integrates seamlessly with 100+ ATS tools

Streamline your hiring process from assessment to onboarding. Sync candidate data effortlessly, automate workflows, and gain deeper insights to make informed hiring decisions faster.

View all ATS integration Book a Demo

Frequently asked questions (FAQs)

Want to know more about Testlify? Here are answers to the most commonly asked questions about our company.

A short, validated test that scores a candidate on the skills a retail job needs: customer service, sales, numeracy, and reliability. It predicts on-the-job performance better than a resume.

Combine a customer service test, a sales aptitude test, and a reliability check. For store managers, add cognitive aptitude and leadership.

Send one link to your applicant pool. Get a ranked shortlist in hours. Managers review only candidates who already clear the bar.

Retail turnover runs near 60% a year, and replacing one hire costs $2,000 to $10,000. Hiring for reliability and fit keeps more people past 90 days.

No. Managers send a link and read a ranked shortlist. Tests are pre-built, so there is nothing to set up or grade.

Testlify connects to major ATS and HRIS tools, plus an open API. Tests fire automatically and results sync back.

Yes. Standardized, science-backed scoring judges every candidate at every location on the same criteria.