Customer Support Representative Test

Description

Customer support is the help you offer your clients both when they purchase and utilize your items or administrations that assist them with having a simple, pleasant involvement in your image. Be that as it may, Customer support is more than taking care of a client’s concerns and closing deals. Today, Customer support implies conveying proactive and prompt help to clients whenever on their preferred channel telephone, email, message, visit, and the sky is the limit from there.
CUSTOMER SUPPORT is essential to the point that it is currently viewed as an essential capability for associations across enterprises. 3/4 of specialists say their organization sees them as customer supporters and brand ambassadors.

Preview questions

Skills Measured

  • Self-Control
  • Taking Responsibility
  • Empathy
  • Patience
  • Active Listening

Roles

  • Customer support Executives
  • Customer support associates
  • Team Leader
  • Customer Service Analysts
  • Customer Experience Associate

The test is created by a subject-matter expert

Testlify’s skill tests are designed by experienced SMEs (subject matter experts). We evaluate these experts based on specific metrics such as expertise, capability, and their market reputation. Prior to being published, each skill test is peer-reviewed by other experts and then calibrated based on insights derived from a significant number of test-takers who are well-versed in that skill area. Our inherent feedback systems and built-in algorithms enable our SMEs to refine our tests continually.

Frequently Asked Questions

Want to know more about Testlify test assessments? Here are answers to the most commonly asked questions about our tests.

These are ready-made tests, existing in our test library, created by subject matter experts. We have 200+ such skills tests covering various skills from programming skills to DevOps, including Aptitude and Personality testing.

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Currently, we do not offer any sample tests. However, when you select a test, there would be a few practice questions before the start of the actual test, which would give you a fair idea of how the entire test would look.

Our tests typically take between 25-30 minutes to complete.

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However, for a smooth test-taking process, we recommend the following browsers:
– Google Chrome
– Internet Expl
– Mozilla Firefox

Yes, our tests are compatible with almost all modern mobile devices (including tablets) that have a webcam installed.

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Testimonial

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With Testlify, we were able to optimize our initial screening process by upwards of 75%. We saved a tremendous amount of time for our hiring team and managerial team. Before we were wasting a lot of time (and money) by talking with all candidates.

Gary E. Benedik

President, Arch Advisory Group