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Community Manager Test

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Type

Role Specific Skills

Time

10 minutes

Level

Medium

Questions

12

About the Test

A community manager plays a vital role in engaging with customers, building relationships, and driving brand loyalty. This test evaluates the candidate’s ability to create and execute successful community management strategies, customer service skills, social media engagement tactics, and communication skills.

Community managers are responsible for monitoring and responding to customer feedback, creating content, and facilitating online discussions. The test evaluates their knowledge of community management tools, social media platforms, and the ability to analyze data to drive engagement and growth. The test also assesses their ability to manage crises and handle negative feedback with empathy and tact.

Community management is a diverse field, and the test covers various sub-skills that are crucial for the role. The test assesses their ability to develop a content strategy, execute campaigns, manage social media accounts, and monitor customer sentiment. It also evaluates their ability to analyze data to measure the effectiveness of their campaigns, identify trends, and optimize their strategies.

Candidates who clear this test possess strong communication skills, excellent customer service skills, and an ability to think critically and strategically. They can manage and prioritize multiple tasks, work under pressure, and collaborate with cross-functional teams. The test is essential in identifying candidates who possess the necessary skills and abilities to build and maintain successful communities, drive brand loyalty, and positively impact a company’s reputation.

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Skills Measured

  • Communication Skills
  • Customer Service Skills
  • Social Media
  • Analytical Skills
  • Creative Thinking
  • Organizational Skills

Roles

  • Community Manager
  • Social Media Manager
  • Brand Manager
  • Content Manager
  • Marketing Manager
  • Digital Communications Manager
  • Public Relations Manager
  • Customer Experience Manager
  • Online Community Manager
  • Engagement Manager

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1

Communication Skills

Communication skills are essential for a Community Manager, as they need to engage with users across multiple channels effectively. Strong communication skills involve the ability to express ideas clearly, listen actively, and provide constructive feedback. Community Managers should also be able to adapt their communication style to fit different audiences, including customers, stakeholders, and team members.

2

Customer Service Skills

Community Managers are often the first point of contact for customers seeking support or guidance. Therefore, they should have exceptional customer service skills, including the ability to empathize with customers, identify their needs, and provide quick and effective solutions. Community Managers should be able to handle customer complaints, answer inquiries, and provide exceptional service that helps build brand loyalty.

3

Social Media

Social media skills are a crucial part of the Community Manager’s job. They should have a strong understanding of different social media platforms, their audiences, and best practices for engagement. They should also be able to create compelling content that resonates with their target audience and reflects the brand’s values.

4

Analytical Skills

Analytical skills are essential for Community Managers, as they need to analyze data and identify trends to optimize their strategies. They should be proficient in using analytics tools to track metrics, measure the effectiveness of their efforts, and make data-driven decisions.

5

Creative Thinking

Community Managers should be able to think creatively and outside the box to come up with innovative solutions to engage users and build brand awareness. They should be able to create compelling content, run engaging campaigns, and develop new and exciting ways to interact with their community.

6

Organizational Skills

Community Managers should be highly organized, as they need to manage multiple tasks, projects, and campaigns simultaneously. They should be able to prioritize their workload, manage their time effectively, and ensure that their efforts align with the company’s goals.

The test is created by a subject-matter expert

Testlify’s skill tests are designed by experienced SMEs (subject matter experts). We evaluate these experts based on specific metrics such as expertise, capability, and their market reputation. Prior to being published, each skill test is peer-reviewed by other experts and then calibrated based on insights derived from a significant number of test-takers who are well-versed in that skill area. Our inherent feedback systems and built-in algorithms enable our SMEs to refine our tests continually.

View sample score cards

Top five hard skills interview questions for Community Manager

1. Question: How do you measure the success of your community management efforts?
Why this Matters?

This question assesses the candidate’s ability to analyze data, track metrics, and measure the effectiveness of their strategies.

What to listen for?

Listen for the candidate’s understanding of relevant metrics, such as engagement rates, sentiment analysis, and user acquisition. They should be able to explain how they use data to optimize their strategies and drive growth.

2. How do you manage multiple social media accounts?
Why this Matters?

This question evaluates the candidate’s technical skills and ability to manage multiple accounts while maintaining brand consistency and engagement.

What to listen for?

Listen for the candidate’s knowledge of social media management tools, their process for creating and scheduling content, and how they monitor and respond to comments and messages on multiple platforms.

3. Can you describe a time when you successfully handled a social media crisis?
Why this Matters?

This question evaluates the candidate’s ability to manage crises and negative feedback with empathy and tact.

What to listen for?

Listen for the candidate’s ability to remain calm under pressure, their process for addressing the issue, and how they communicated with their team, stakeholders, and customers.

4. What are your strategies for increasing user engagement on social media?
Why this Matters?

This question assesses the candidate’s ability to develop effective engagement strategies to drive brand loyalty and growth.

What to listen for?

Listen for the candidate’s understanding of the target audience, their approach to content creation, and how they leverage user-generated content, influencer marketing, and other tactics to boost engagement.

5. Can you walk us through your process for developing a community management strategy?
Why this Matters?

This question evaluates the candidate’s strategic thinking skills and ability to create and execute successful community management strategies.

What to listen for?

Listen for the candidate’s ability to assess business objectives, identify target audiences, and create a comprehensive plan that aligns with the company’s brand and values. They should be able to explain how they measure success, optimize strategies, and adjust based on feedback and data analysis.

Frequently Asked Questions for Community Manager

The Community Manager assessment is a test designed to evaluate a candidate’s skills and abilities related to managing and engaging with online communities.

The Community Manager assessment can be used as a pre-employment screening tool to identify candidates who have the necessary skills and abilities to manage online communities effectively.

  • Community Manager
  • Social Media Manager
  • Brand Manager
  • Content Manager
  • Marketing Manager
  • Digital Communications Manager
  • Public Relations Manager
  • Customer Experience Manager
  • Online Community Manager
  • Engagement Manager

  • Communication Skills
  • Customer Service Skills
  • Social Media
  • Analytical Skills
  • Creative Thinking
  • Organizational Skills

The Community Manager assessment is important because managing online communities has become an increasingly important function for businesses of all sizes. A skilled Community Manager can help a company build a strong online presence, engage with customers and stakeholders, and create a positive brand image. The assessment can help companies identify candidates with the right skills and abilities to manage their online communities effectively.

Frequently Asked Questions (FAQs)

Want to know more about Testlify? Here are answers to the most commonly asked questions about our company.

These are ready-made tests, existing in our test library, created by subject matter experts. We have 200+ such skills tests covering various skills from programming skills to DevOps, including Aptitude and Personality testing.

You can go to the ‘Test Library’ tab and search for tests from the Job Role or Test Type drop-down menu.

Currently, we do not offer any sample tests. However, when you select a test, there would be a few practice questions before the start of the actual test, which would give you a fair idea of how the entire test would look.

Our tests typically take between 25-30 minutes to complete.

In case you need to test for a unique skill-set or specialized experience, you can add your own questions and customize the test to suit your requirements.

We’ve put a lot of effort into ensuring a conducive test environment. A stable internet connection, an internet browser with cookies and Java-Script enabled is all that is required!
However, for a smooth test-taking process, we recommend the following browsers:
– Google Chrome
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Yes, our tests are compatible with almost all modern mobile devices (including tablets) that have a webcam installed.

Yes, our tests are EEOC (Equal Employment Opportunity Commission) compliant and are whetted by subject matter experts, thus having high reliability (test consistency) and validity (accuracy of the test).

Yes! We integrate with popular recruiting tools such as Greenhouse, Lever, GoodTime, and many more.

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