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Transforming NGO recruitment with Testlify
MSF leveraged Testlify to scale and improve recruitment globally, helping them find top talent for critical missions.
About
Employees
51-100
Location
Toronto, Ontario
Landscape
Non-profit organization
Doctors Without Borders Canada (Médecins Sans Frontières, MSF) is a renowned international humanitarian organization providing medical care to those in crisis, irrespective of their location, ethnicity, or political affiliation. With a commitment to medical ethics and impartiality, MSF operates globally in some of the most challenging environments. As an NGO, their workforce plays an important role in delivering high-quality medical services, and hiring the right talent is paramount.
-53%
Phone interview time
-47%
Time to activation
86%
More effective
Challenges
Hiring in the non-profit sector presents unique challenges, including budget constraints, grant dependencies, and the need to find mission-driven individuals with diverse skills. For MSF Canada, traditional hiring methods didn’t sufficiently evaluate critical soft skills such as adaptability, cultural sensitivity, and resilience, traits essential for thriving in high-pressure environments. The organization needed a way to assess candidates for non-technical roles that took into account not only their expertise but also their ability to work effectively in complex and diverse contexts.
Challenges addressed
By integrating Testlify into their non-technical hiring process, MSF Canada reduced phone interview time by 53%, shortened time to activation by 47%, and improved hiring effectiveness by 86%. The platform enabled the organization to screen for soft skills and emotional intelligence, key requirements for roles in humanitarian settings. This shift helped MSF Canada ensure that candidates aligned with their organizational mission and were prepared to work in resource-limited and culturally varied environments.
Solutions
MSF Canada adopted Testlify to design assessments specifically for non-technical roles. The platform’s pre-built and customizable tests helped evaluate candidates on soft skills, decision-making, and emotional intelligence.
Realistic scenarios were used to measure problem-solving and adaptability, while the video interview feature helped assess communication and cultural awareness. This approach gave the hiring team deeper insight into whether candidates were prepared for the unique demands of fieldwork and NGO operations.
Implementation
- Customized Role-Based Assessments
- Video Interview Feature
- Performance Reports and Scoring
MSF Canada developed role-specific tests with real-world scenarios to evaluate decision-making, resilience, and interpersonal skills.
Testlify’s video responses helped assess candidates’ communication style, emotional intelligence, and cultural sensitivity.
The platform provided detailed insights, enabling the hiring team to make informed, data-driven hiring decisions.
Results
Testlify allowed MSF Canada to identify better candidates who met both technical and non-technical requirements, improving the overall evaluation process. The streamlined system saved time and improved efficiency in candidate screening. The focus on cultural sensitivity contributed to more inclusive hiring, enabling MSF Canada to build diverse, adaptable teams that are prepared for the complexities of humanitarian work.
Conclusion
Doctors Without Borders Canada enhanced its non-technical hiring process by using Testlify’s assessment platform. This collaboration helped the organization overcome key recruitment challenges, improve evaluation accuracy, and ensure alignment between new hires and the values required to operate effectively in crisis zones.
