The Information Technology infrastructure library is designed to streamline the selection, planning, delivery, maintenance, and overall life cycle of Information Technology Services with the help of a framework. This ITIL test measures a candidate’s ability to work with information technology infrastructure libraries and their different frameworks, including service functions, service requests, and SLA.
These candidates will assist you in adopting the ITIL framework to register a standardized approach and improve the service management quality and business outcomes by committing to the information technology infrastructure library framework.
- Service Functions
- Service Request
- Information Technology Service Managers
- Information Technology Asset Managers
- Information Technology Service Providers
- Information Technology Strategy Designers
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