What Is Emotional Intelligence?
Emotional intelligence (EI) refers to the ability to understand and manage one’s own emotions and the emotions of others. It encompasses skills such as self-awareness, self-regulation, empathy, social skills and in some cases problem solving. EI has been linked to positive outcomes such as mental health, job satisfaction and job performance. Some researchers suggest that EI may be a stronger predictor of these outcomes than IQ. Additionally, EI is considered crucial for personal relationships as it helps individuals to understand and handle their own emotions as well as others.
In what ways does emotional intelligence enhance the culture within an organization?
Having a team of employees and managers with strong emotional intelligence can lead to a positive work environment by fostering self-awareness, strong interpersonal relationships, and a sense of meaning and happiness. This in turn helps to build a positive company culture.
What are some actions that HR leaders can take to enhance emotional intelligence within the workplace?
HR leaders can take various actions to enhance emotional intelligence in the workplace such as:
- Leading by example, setting a positive tone and promoting self-awareness, emotional regulation, and positive social skills among the workforce.
- Providing training sessions for workplace leaders to improve their emotional intelligence skills such as active listening, problem-solving, conflict resolution, self-respect, and resilience.
- Prioritizing mental health and providing opportunities for employees to disconnect and reconnect with themselves through guided meditation, wellness activities, art, exercise, and music.
- Fostering employee’s innate characteristics and encouraging them to develop their emotional intelligence skills without imposing it.