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Data requests
How does Testlify respond to government and law enforcement requests for user data?
Testlify will comply with the valid legal processes from government and law enforcement entities if required by applicable laws. Requests should be sent to a specific email address provided by Testlify, and must include specific information about the user account and the data being sought.
What information does Testlify require in a law enforcement request for user data?
In addition to legal requirements, requests should include details about the government or law enforcement agency, the criminal or civil matter at issue, and identifying information about the Testlify account. The request must also come from a government-issued email and include full contact information for the requesting officer.
How does Testlify protect user data in transit and at rest?
Testlify employs various technical and organizational measures to protect against unauthorized access to user data. This includes using secure data transport via TLS over HTTPS, and maintaining an immutable audit log to notify customers when their data is accessed.
Can the government or law enforcement obtain data that has been deleted from Testlify?
Deleted data is generally immediately removed from Testlify’s systems, but may remain in security backups for a limited period of time. After the backup period is over, Testlify hard-deletes all information from their production systems, and cannot retrieve the data for any purpose.
Does Testlify provide notice to customers before disclosing data to the government or law enforcement?
Testlify will notify the customer before disclosing data to the government or law enforcement, unless prohibited from doing so or if there is a clear indication of illegal conduct or risk of harm.
What is Testlify’s stance on third-party or civil requests for data?
Testlify encourages parties to manage their own requests without their involvement, and suggests that workspace owners run their own exports to comply with legal requests. Testlify will only provide assistance if necessary and if the request qualifies for an export due to legal necessity.
What are Testlify’s guiding principles when it comes to user data privacy and protection?
Testlify is committed to maintaining customer privacy and confidentiality, and will carefully review all legal process requests to ensure they are valid and appropriate. They construe legal process as narrowly as possible, and believe in the importance of constitutional guardrails and judicial oversight of government data collection and surveillance.
