Assess employee competence with process knowledge tests

Process knowledge tests (PKT) are performance review tests for existing employees. It is performed to analyze their understanding of specific workflows or processes ideal to their role or industry. In some cases, like lateral entry, process knowledge tests are conducted by employers to gauge new hires.

For instance, a manufacturing company uses a compliance protocol knowledge test to ensure employees are well-versed in safety regulations and procedures. The test covers emergency procedures, industry regulatory standards, and reporting requirements. By analyzing the results, the company can pinpoint if the employees need further training or promotion, identify skill or knowledge gaps, and update safety protocols as needed to enhance overall workplace safety.

Assessments can be customized by including any skill tests from our extensive library. Choose from a range of options like aptitude, language, programming, software, or role-specific skills to create a combination that fits your needs.

Output tells you that something went wrong; a process test tells you where. It pinpoints the exact step an employee has not yet mastered, the knowledge gap that results alone hide, so training targets that step instead of the whole workflow, and promotions rest on demonstrated understanding rather than tenure.

Accuracy depends on how closely the questions mirror the actual job. Because each test is built from your own documented steps and the situations staff meet day to day, a score reflects what someone can do rather than what they can recall. Results break down by topic, so you can see which stage of a workflow is weak instead of only a total.

The completion time for a knowledge test is approximately 20-30 minutes. Following this, the results will be available to the employer in real time.