Behaviourally Anchored Rating Scale (BARS)

What is a Behaviourally Anchored Rating Scale (BARS)?

Behaviourally Anchored Rating Scale (BARS) is a method used to evaluate job performance by comparing an employee’s behavior to specific, predefined examples of good performance, known as anchor points. These anchor points are given numerical values to set clear performance expectations.

For example, a nurse might be rated at level four for showing sympathy and at level six for consistently demonstrating high empathy. This method offers both qualitative and quantitative feedback during employee evaluations.

Behaviourally anchored rating scale uses Critical Incident Techniques (CIT) to document key behaviors relevant to the job. This helps employees understand the criteria for evaluating performance and aligns their actions with job expectations.

While Behaviourally anchored rating scale can be time consuming to develop, it provides clear guidance for improving employee engagement and overall performance in the performance review process.

What are the advantages and disadvantages of using BARS?

The table provides a quick overview of the key advantages and disadvantages of using Behaviorally Anchored Rating Scales (BARS) in employee performance evaluations. It highlights the benefits of clarity and fairness, alongside potential challenges such as time investment and scope limitations.

Aspect	Advantages	Disadvantages
Ease of Use	Simple and clear: Behaviourally anchored rating scale is easy to use when well-planned. The evaluation process is straightforward, with each level having a clear narrative example that both managers and employees can easily understand.	Time consuming: Developing Behaviourally anchored rating scale can be time-intensive, especially in large organizations where each job position requires individualized attention.
Objectivity and fairness	Unbiased evaluation: Focuses solely on employee behavior, making the process fair and equitable. It helps remove subjectivity from performance appraisals, leading to a more accurate assessment.	Manager dependency: Success depends on having a dedicated manager who can provide detailed feedback. Without this, the effectiveness of BARS can diminish.
Clear performance expectations	Motivates excellence: BARS sets clear performance expectations, helping employees understand what is required in their job role. This clarity can boost motivation and improve performance.	Limited scope: BARS might not cover all aspects of job performance, potentially missing out on critical behaviors like communication skills or handling specific tasks such as talking on the phone.
Personalization	Customized evaluations: BARS is customized to fit each individual and job position, making the evaluation relevant and specific to the employee’s role. This personalization enhances the quality of feedback and supports career growth.	Resource intensive: The personalized nature of BARS can make it resource-heavy, requiring significant time and effort to develop and implement across different job positions.

Examples of Behaviorally Anchored Rating Scales (BARS)

Behaviorally Anchored Rating Scales (BARS) offer a detailed approach to evaluating performance by using specific behaviors as anchor points. Here are a few examples:

Customer Service Representative:

• Level 4: The representative answers the phone after 1 to 2 rings with a friendly greeting.
• Level 6: The representative answers the phone after 1 ring, using the correct company greeting.

This contrasts with traditional scales, which simply inquire about whether the phone was answered promptly and courteously.

Nurse:

• Level 4: The nurse shows sympathy to patients.
• Level 6: The nurse consistently demonstrates high levels of empathy in all interactions with patients and their families.

These levels help set clear performance expectations and provide concrete criteria for evaluating performance.

Waiter:

• Level 2: The waiter is talking on the phone while taking orders.
• Level 4: The waiter makes eye contact with customers during every transaction.
• Level 6: The waiter greets customers cheerfully and makes menu suggestions based on their preferences.

Behaviourally anchored rating scale provides more specific and actionable examples of good performance compared to traditional rating scales. This method helps both employers and employees by offering clear expectations for the job, improving job satisfaction, and ensuring higher quality of work.