Zendesk Test

Description

The products from Zendesk are quick and straightforward to set up, and most of the features you’ll need will function immediately. Additionally, their platform provides all the customer relationship management (CRM) capabilities you want on an industry-leading cloud platform, so Zendesk can scale to meet your demands whether you are a rapidly expanding startup or company looking to raise the bar for your current practices.

Preview questions

Skills Measured

  • Support – Configuration
  • Support – API
  • Support – Tickets
  • Help Center – Configuration
  • Zendesk – Basic

Roles

  • Configuration Specialist
  • Zendesk Customer Support Agent
  • Zendesk Support Engineer
  • Business Development
  • Zendesk Administration
  • Enterprise Account Executive
  • Senior Software Engineer
  • Salesforce Developer
  • Zendesk Developer
  • Customer service agents
  • Customer Service Manager

The test is created by a subject-matter expert

Testlify’s skill tests are designed by experienced SMEs (subject matter experts). We evaluate these experts based on specific metrics such as expertise, capability, and their market reputation. Prior to being published, each skill test is peer-reviewed by other experts and then calibrated based on insights derived from a significant number of test-takers who are well-versed in that skill area. Our inherent feedback systems and built-in algorithms enable our SMEs to refine our tests continually.

Frequently Asked Questions

Want to know more about Testlify test assessments? Here are answers to the most commonly asked questions about our tests.

These are ready-made tests, existing in our test library, created by subject matter experts. We have 200+ such skills tests covering various skills from programming skills to DevOps, including Aptitude and Personality testing.

You can go to the ‘Test Library’ tab and search for tests from the Job Role or Test Type drop-down menu.

Currently, we do not offer any sample tests. However, when you select a test, there would be a few practice questions before the start of the actual test, which would give you a fair idea of how the entire test would look.

Our tests typically take between 25-30 minutes to complete.

In case you need to test for a unique skill-set or specialized experience, you can add your own questions and customize the test to suit your requirements.

We’ve put a lot of effort into ensuring a conducive test environment. A stable internet connection, an internet browser with cookies and Java-Script enabled is all that is required!
However, for a smooth test-taking process, we recommend the following browsers:
– Google Chrome
– Internet Expl
– Mozilla Firefox

Yes, our tests are compatible with almost all modern mobile devices (including tablets) that have a webcam installed.

Yes, our tests are EEOC (Equal Employment Opportunity Commission) compliant and are whetted by subject matter experts, thus having high reliability (test consistency) and validity (accuracy of the test).

Yes! We integrate with popular recruiting tools such as Greenhouse, Lever, GoodTime, and many more.

We are GDPR compliant and take data security very seriously. You have complete ownership of your data. All your data is safe and secure, and we do not expose it to any third party.

Testimonial

”

With Testlify, we were able to optimize our initial screening process by upwards of 75%. We saved a tremendous amount of time for our hiring team and managerial team. Before we were wasting a lot of time (and money) by talking with all candidates.

Gary E. Benedik

President, Arch Advisory Group