Frequently Asked Questions for Zendesk
In general, a Zendesk assessment is used to evaluate a person’s knowledge and skills in working with the Zendesk platform. Organizations typically use it to determine whether a candidate has the necessary knowledge and skills to be successful in a role that involves working with Zendesk and to identify the most qualified candidates for further consideration.
According to the specification, this test assesses individuals’ ability to understand software designed to improve customer relationships.
- Configuration Specialist
- Zendesk Customer Support Agent
- Zendesk Support Engineer
- Business Development
- Zendesk Administration
- Enterprise Account Executive
- Senior Software Engineer
- Salesforce Developer
- Zendesk Developer
- Customer service agents
- Customer Service Manager
- Support – Configuration
- Support – API
- Support – Tickets
- Help Center – Configuration
- Zendesk – Basic
- Designing and implementing custom solutions: A Zendesk developer is responsible for designing and implementing custom solutions that extend the capabilities of the Zendesk platform. This may include building custom integrations, creating custom apps and plugins, and developing custom workflows and processes.
- Writing and maintaining code: A Zendesk developer is responsible for writing and maintaining the code that powers custom solutions and integrations built on the Zendesk platform. This may involve using a range of technologies and programming languages, including HTML, CSS, JavaScript, and PHP.
- Debugging and troubleshooting: A Zendesk developer is responsible for identifying and fixing problems that arise in custom solutions and integrations built on the Zendesk platform.