Skip to content
Testlify Logo
  • ProductExpand
    • Test Library
      Features
      Science

      Hire with Insights

      What’s New
      API

      Integrate your way

      Integrations

      Workflow integration

  • Pricing
  • SolutionsExpand
    • By Industry
      Information Technology
      Logistics & Supply Chain
      Retail
      Recruitment
      Finance
      SaaS
      Energy
      Hospitality
      Healthcare
      By Use Case
      Lateral Hiring
      Diversity and Inclusion
      Volume Hiring
      Remote Hiring
      By Test Type
      Role Specific Tests
      Language Tests
      Programming Tests
      Software Skills Tests
      Cognitive Ability Tests
      Situational Judgment Tests
      CEFR Test
      Typing Test

      By Company Type
      Startup
      SMBs
      Enterprise
      Non-profits
  • ResourcesExpand
    • Blog

      News and Updates

      Ebooks

      Guides & Playbooks

      Job Description Templates
      Join Testlify SME

      Earn and grow

      Podcasts

      Interviews with Leaders

      ATS Integration

      Integrate with 1,000+ ATS

      For Enterprises

      Start Hiring Globally

      Sitemap

      Navigate easily

      HR Glossary
  • AboutExpand
    • Our Story

      Meet the team behind Testlify

      Customer Support

      We are here for you

      Our Partners

      Know about our partners

      Career

      Join our team and grow with us

Login
Try for free
Testlify Logo

Zendesk Test

Back to Library

Type

Software Skills

Time

10 minutes

Level

Medium

Questions

10

About the Test

Zendesk is a customer service platform that provides tools and features for managing customer support and engagement. It is used by businesses and organizations around the world to provide customer service through channels such as email, chat, phone, and social media.

Zendesk offers a range of tools and features that are designed to help businesses and organizations manage customer interactions and support requests. These tools include features such as ticket management, chat, phone support, and a customer-facing knowledge base. Zendesk also offers integrations with a variety of other systems and tools, such as CRM systems, social media platforms, and analytics tools, which allow businesses to manage customer interactions across a range of channels and touchpoints.

Zendesk is used by businesses and organizations in a wide range of industries, including technology, retail, finance, healthcare, and education. It is designed to be flexible and scalable, and it can be customized to meet the specific needs of different organizations.

Sign up For FREE
Preview questions

Skills Measured

  • Support – Configuration
  • Support – API
  • Support – Tickets
  • Help Center – Configuration
  • Zendesk – Basic

Roles

  • Configuration Specialist
  • Zendesk Customer Support Agent
  • Zendesk Support Engineer
  • Business Development
  • Zendesk Administration
  • Enterprise Account Executive
  • Senior Software Engineer
  • Salesforce Developer
  • Zendesk Developer
  • Customer service agents
  • Customer Service Manager

Hire the best, every time, anywhere


4.9

Customer Satisfaction

Testlify helps you identify the best talent from anywhere in the world, with a seamless experience that candidates and hiring teams love every step of the way.

1

Support – Configuration

Support – Configuration in Zendesk refers to the process of setting up and configuring the support features of the Zendesk platform. This may include tasks such as setting up support channels (such as email, chat, or phone), configuring support workflows and rules, and setting up integrations with other systems or tools.

2

Support- API

Support – API in Zendesk refers to the application programming interface (API) that allows developers to build custom integrations and applications that interact with the Zendesk platform. The Zendesk API allows developers to programmatically access and manipulates data in Zendesk, such as tickets, users, and organizations.

3

Support- Tickets

Support – Tickets in Zendesk refer to the system used to track and manage customer support requests and issues. In Zendesk, tickets are created when a customer submits a support request, and they can be assigned to agents, tracked, and updated as they are resolved.

4

Help Center – Configuration

Help Center – Configuration in Zendesk refers to the process of setting up and configuring the Help Center feature of the Zendesk platform. The Help Center is a customer-facing knowledge base that allows users to find answers to common questions and issues. Configuration tasks may include setting up and organizing Help Center content, customizing the Help Center’s appearance, and setting up search and navigation options.

5

Zendesk – Basic

Zendesk – Basic refers to the basic features and functionality of the Zendesk platform, which includes tools and features for managing customer support, such as tickets, chat, and phone support. Basic Zendesk features are typically included in all Zendesk plans, and they provide the foundation for more advanced support capabilities.

The test is created by a subject-matter expert

Testlify’s skill tests are designed by experienced SMEs (subject matter experts). We evaluate these experts based on specific metrics such as expertise, capability, and their market reputation. Prior to being published, each skill test is peer-reviewed by other experts and then calibrated based on insights derived from a significant number of test-takers who are well-versed in that skill area. Our inherent feedback systems and built-in algorithms enable our SMEs to refine our tests continually.

Frequently Asked Questions for Zendesk

In general, a Zendesk assessment is used to evaluate a person’s knowledge and skills in working with the Zendesk platform. Organizations typically use it to determine whether a candidate has the necessary knowledge and skills to be successful in a role that involves working with Zendesk and to identify the most qualified candidates for further consideration.

According to the specification, this test assesses individuals’ ability to understand software designed to improve customer relationships.

  • Configuration Specialist
  • Zendesk Customer Support Agent
  • Zendesk Support Engineer
  • Business Development
  • Zendesk Administration
  • Enterprise Account Executive
  • Senior Software Engineer
  • Salesforce Developer
  • Zendesk Developer
  • Customer service agents
  • Customer Service Manager

  • Support – Configuration
  • Support – API
  • Support – Tickets
  • Help Center – Configuration
  • Zendesk – Basic

  • Designing and implementing custom solutions: A Zendesk developer is responsible for designing and implementing custom solutions that extend the capabilities of the Zendesk platform. This may include building custom integrations, creating custom apps and plugins, and developing custom workflows and processes.
  • Writing and maintaining code: A Zendesk developer is responsible for writing and maintaining the code that powers custom solutions and integrations built on the Zendesk platform. This may involve using a range of technologies and programming languages, including HTML, CSS, JavaScript, and PHP.
  • Debugging and troubleshooting: A Zendesk developer is responsible for identifying and fixing problems that arise in custom solutions and integrations built on the Zendesk platform.

Frequently Asked Questions

These are ready-made tests, existing in our test library, created by subject matter experts. We have 200+ such skills tests covering various skills from programming skills to DevOps, including Aptitude and Personality testing.

You can go to the ‘Test Library’ tab and search for tests from the Job Role or Test Type drop-down menu.

Currently, we do not offer any sample tests. However, when you select a test, there would be a few practice questions before the start of the actual test, which would give you a fair idea of how the entire test would look.

Our tests typically take between 25-30 minutes to complete.

In case you need to test for a unique skill-set or specialized experience, you can add your own questions and customize the test to suit your requirements.

We’ve put a lot of effort into ensuring a conducive test environment. A stable internet connection, an internet browser with cookies and Java-Script enabled is all that is required!
However, for a smooth test-taking process, we recommend the following browsers:
– Google Chrome
– Internet Expl
– Mozilla Firefox

Yes, our tests are compatible with almost all modern mobile devices (including tablets) that have a webcam installed.

Yes, our tests are EEOC (Equal Employment Opportunity Commission) compliant and are whetted by subject matter experts, thus having high reliability (test consistency) and validity (accuracy of the test).

Yes! We integrate with popular recruiting tools such as Greenhouse, Lever, GoodTime, and many more.

We are GDPR compliant and take data security very seriously. You have complete ownership of your data. All your data is safe and secure, and we do not expose it to any third party.

A must-have tool in any HR department! Well thought out a comprehensive platform that shortens the candidate selection time significantly.
Meir Shachar
CEO at PowerLinx
With Testlify, we were able to optimize our initial screening process by upwards of 75%.
We saved a tremendous amount.
Gary E. Benedik
President, Arch Advisory Group
A must-have tool in any HR department! Well thought out a comprehensive platform that shortens the candidate selection time significantly.
Meir Shachar
CEO at PowerLinx
With Testlify, we were able to optimize our initial screening process by upwards of 75%.
We saved a tremendous amount.
Gary E. Benedik
President, Arch Advisory Group

Find top candidates at scale

Champion a data-driven HR culture

Try for free
Book a demo

Give a great candidate
experience

  • LinkedIn
  • Facebook
  • Twitter
  • YouTube
  • Instagram
Product

Test Library
Integrations
Science
API
Features
What’s New

Resources

Blog
eBooks
Podcasts
Slack Community

Support

Help Center

Company

About us
Careers We are Hiring
For Subject Matter Experts
Our Partners
Investors
Sitemap
Contact us

Terms

Privacy Policy
Terms & Conditions
Refund Policy

GDPR Compliance

GDPR FAQs

Cookie Policy

Security Practices

Security

Industry

Information Technology
Logistics & Supply Chain
Retail
Recruitment
Finance
SaaS
Energy
Healthcare
Hospitality

Use Case

Lateral Hiring
Diversity and Inclusion
Volume Hiring
Remote Hiring

Test Type

Role Specific Tests
Language Tests
Programming Tests
Software Skills Tests
Cognitive Ability Tests

Situational Judgment Tests

CEFR Test

Typing Test

Company Type

Startups
SMBs
Enterprises
Non-profits

©2023 Testlify All Rights Reserved

Use this test now

Say goodbye to bad hires.

Don’t miss out! Try Testlify’s pre-employment screening for free with a 7-day trial, no credit card required. Improve your hiring process today.

Try for free
Book a demo

Say goodbye to bad hires.

Don’t miss out! Try Testlify’s pre-employment screening for free. 7-day trial, no credit card required. Improve your hiring process today.

Try for free
Book a demo
Manage Cookie Consent
We use cookies and other technologies to enhance your browsing experience on our site. By consenting, you allow us to process data such as browsing behavior or device information.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}
Scroll to top
  • Product
    • Test Library
      Features
      Science

      Hire with Insights

      What’s New
      API

      Integrate your way

      Integrations

      Workflow integration

  • Pricing
  • Solutions
    • By Industry
      Information Technology
      Logistics & Supply Chain
      Retail
      Recruitment
      Finance
      SaaS
      Energy
      Hospitality
      Healthcare
      By Use Case
      Lateral Hiring
      Diversity and Inclusion
      Volume Hiring
      Remote Hiring
      By Test Type
      Role Specific Tests
      Language Tests
      Programming Tests
      Software Skills Tests
      Cognitive Ability Tests
      Situational Judgment Tests
      CEFR Test
      Typing Test

      By Company Type
      Startup
      SMBs
      Enterprise
      Non-profits
  • Resources
    • Blog

      News and Updates

      Ebooks

      Guides & Playbooks

      Job Description Templates
      Join Testlify SME

      Earn and grow

      Podcasts

      Interviews with Leaders

      ATS Integration

      Integrate with 1,000+ ATS

      For Enterprises

      Start Hiring Globally

      Sitemap

      Navigate easily

      HR Glossary
  • About
    • Our Story

      Meet the team behind Testlify

      Customer Support

      We are here for you

      Our Partners

      Know about our partners

      Career

      Join our team and grow with us

Login
Try for free