About ITSM Test
ITSM stands for IT Service Management, in which IT teams manage the end-to-end delivery of service in IT to customers. This consists of all the activities and processes to design, deliver, create and support IT services. The nucleus concept of it ITSM believes that it should be brought as a service.
This web services test measures candidates’ ability to manage different concepts of ITSM, including Problem Management, Incident Management, Change Management, and Asset Management. This test will help you identify individuals with prior knowledge and experience in ITSM.
Skills Measured
- Problem Management
- Incident Management
- Change Management
- Asset Management
Roles
- Senior ITSM Consultant
- Junior ITSM Consultant
- ITSM Assistant Manager
- ITSM Account Service Specialist
The test is created by a subject-matter expert
Testlify’s skill tests are designed by experienced SMEs (subject matter experts). We evaluate these experts based on specific metrics such as expertise, capability, and their market reputation. Prior to being published, each skill test is peer-reviewed by other experts and then calibrated based on insights derived from a significant number of test-takers who are well-versed in that skill area. Our inherent feedback systems and built-in algorithms enable our SMEs to refine our tests continually.
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