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Conflict Resolution Test | Pre-employment assessment - Testlify
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Conflict Resolution Test

Overview of Conflict Resolution Test

Conflict resolution assessment evaluates a candidate’s ability to manage and resolve conflicts effectively. it covers essential sub-skills such as active listening, empathy and collaboration.

Skills measured

  • Active Listening
  • Empathy
  • Collaboration
  • Problem-Solving
  • Communication
  • Emotional Control

Available in



Situational Judgement


10 Mins





Use of Conflict Resolution test

Conflict Resolution assessment evaluates a candidate’s ability to manage and resolve conflicts effectively. It covers essential sub-skills such as active listening, empathy and collaboration.

Conflict Resolution assessment evaluates a candidate’s ability to manage and resolve conflicts effectively. Conflict resolution is essential in any role that involves working with others and managing conflicts. This assessment covers six essential sub-skills: active listening, empathy, collaboration, problem-solving, communication, and emotional control. The test presents candidates with potential conflict scenarios and evaluates their response. The questions force the candidate to think critically, identify the root cause of the conflict, and develop strategies to manage and resolve it successfully with everyone’s best interests in mind.

Assessing a candidate’s conflict resolution skills is critical when recruiting candidates for positions in customer service, sales, management, HR, and leadership roles. Candidates who can manage conflicts effectively can prevent misunderstandings from escalating and disrupting workflow, leading to a more productive and positive work environment. Employers want employees who can handle conflict situations professionally and make decisions that benefit the company and its employees. Conflict Resolution assessment can help identify candidates who possess these skills, and employers can make informed hiring decisions.

Relevant for

  • Customer Service Representative
  • Project Manager
  • Human resources professionals
  • Manager or Supervisor
  • Sales Representative or Manager
  • Team Leader or Team Manager
  • Negotiator or Mediator
  • Health Care Professional
  • Social Worker or Counselor
  • Law Enforcement Officer

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Active Listening

Active listening is a foundational skill that enables individuals to fully comprehend and engage with others’ viewpoints during conflicts. By attentively focusing on the speaker, clarifying information, and asking relevant questions, active listeners foster open communication. This skill is vital as it promotes empathy, prevents misunderstandings, and encourages collaborative problem-solving. In conflict resolution scenarios, active listening not only demonstrates respect but also uncovers underlying concerns, paving the way for effective solutions.



Empathy is the capacity to understand and share the feelings and perspectives of others. In conflict resolution, empathy helps individuals connect emotionally with those involved, promoting an environment of understanding and trust. By acknowledging others’ emotions and viewpoints, individuals can communicate compassionately, find common ground, and navigate conflicts with sensitivity. Empathy is integral to building rapport, facilitating open communication, and fostering a sense of unity, which are essential for successful conflict resolution.

The Conflict Resolution test is created by a subject-matter expert

Testlify’s skill tests are designed by experienced SMEs (subject matter experts). We evaluate these experts based on specific metrics such as expertise, capability, and their market reputation. Prior to being published, each skill test is peer-reviewed by other experts and then calibrated based on insights derived from a significant number of test-takers who are well-versed in that skill area. Our inherent feedback systems and built-in algorithms enable our SMEs to refine our tests continually.

subject matter expert

Why choose Testlify

Elevate your recruitment process with Testlify, the finest talent assessment tool. With a diverse test library boasting 1500+ tests, and features such as custom questions, typing test, live coding challenges, Google Suite questions, and psychometric tests, finding the perfect candidate is effortless. Enjoy seamless ATS integrations, white-label features, and multilingual support, all in one platform. Simplify candidate skill evaluation and make informed hiring decisions with Testlify.

Top five hard skills interview questions for Conflict Resolution

Here are the top five hard-skill interview questions tailored specifically for Conflict Resolution. These questions are designed to assess candidates’ expertise and suitability for the role, along with skill assessments.

hard skills

Why this Matters?

This question assesses the candidate's ability to navigate interpersonal conflicts. It provides insight into their communication skills, emotional intelligence, and problem-solving approach.

What to listen for?

Look for candidates who demonstrate active listening, empathy, collaboration, and a constructive approach to resolving conflicts. Pay attention to how they managed emotions, identified underlying issues, proposed solutions, and achieved a positive outcome. Evaluate their ability to find common ground while addressing differing perspectives.

Why this Matters?

This question evaluates the candidate's mediation and diplomacy skills. It's important for roles where collaboration is key and conflicts can arise due to differing opinions.

What to listen for?

Listen for candidates who emphasize open communication, finding common ground, and facilitating compromise. Effective conflict resolvers remain neutral, foster understanding, and guide parties toward resolution. Look for instances where the candidate promoted a collaborative environment while managing expectations and emotions.

Why this Matters?

This question gauges the candidate's accountability and their ability to take ownership of their actions, which is crucial in conflict resolution.

What to listen for?

Seek candidates who acknowledge their mistakes, express genuine remorse, and describe how they rectified the situation. Candidates who learn from their errors and work to rebuild trust are strong contenders. Evaluate their capacity to reflect on their actions, initiate conversations to apologize, and take steps to prevent similar issues in the future.

Why this Matters?

This question evaluates the candidate's adaptability and collaboration skills, essential in diverse work environments.

What to listen for?

Look for candidates who appreciate diverse perspectives, value cooperation, and demonstrate flexibility in finding common ground. Effective communicators can bridge gaps and enhance team dynamics. Ask for examples of situations where they successfully integrated differing work styles to achieve shared goals.

Why this Matters?

This question assesses the candidate's receptiveness to feedback and their ability to prevent minor issues from escalating into major conflicts.

What to listen for?

Pay attention to candidates who show humility, are receptive to feedback, and have a constructive approach to addressing concerns. Look for indications of their willingness to learn and improve. Ask them to detail how they initiated a candid yet respectful conversation to address the criticism and explore potential solutions collaboratively.

Frequently asked questions (FAQs) for Conflict Resolution Test

A Conflict Resolution test is an assessment tool designed to evaluate candidates' aptitude in effectively identifying, addressing, and resolving conflicts that may arise within a professional context. It gauges their ability to manage differences of opinion, navigate challenging situations, and find solutions that benefit all parties involved.

Incorporate the Conflict Resolution Test into your hiring process to assess candidates' real-world problem-solving skills. By analyzing their responses to hypothetical conflict scenarios, you can gauge their capacity for diplomacy, negotiation, and collaborative decision-making. This helps you identify candidates who can maintain a positive work atmosphere and contribute to your team's overall success.

Project Manager
Human Resources Manager
Team Leader
Customer Service Representative
Negotiator or Mediator
Sales Manager
Healthcare Administrators
Legal Counsel
Public Relations Specialist
Construction Supervisor

Active Listening
Analytical Approach(Problem-Solving)
Mutual Compromise(Negotiation)

A Conflict Resolution test is crucial because it helps you identify candidates who possess the skills necessary to maintain a harmonious work environment. Conflict, when managed well, can lead to innovation and growth. This test ensures that potential hires can navigate disagreements constructively, enhancing teamwork, morale, and overall productivity.

Frequently Asked Questions (FAQs)

Want to know more about Testlify? Here are answers to the most commonly asked questions about our company

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To select the tests you want from the Test Library, go to the Test Library page and browse tests by categories like role-specific tests, Language tests, programming tests, software skills tests, cognitive ability tests, situational judgment tests, and more. You can also search for specific tests by name.

Ready-to-go tests are pre-built assessments that are ready for immediate use, without the need for customization. Testlify offers a wide range of ready-to-go tests across different categories like Language tests (22 tests), programming tests (57 tests), software skills tests (101 tests), cognitive ability tests (245 tests), situational judgment tests (12 tests), and more.

Yes, Testlify offers seamless integration with many popular Applicant Tracking Systems (ATS). We have integrations with ATS platforms such as Lever, BambooHR, Greenhouse, JazzHR, and more. If you have a specific ATS that you would like to integrate with Testlify, please contact our support team for more information.

Testlify is a web-based platform, so all you need is a computer or mobile device with a stable internet connection and a web browser. For optimal performance, we recommend using the latest version of the web browser you’re using. Testlify’s tests are designed to be accessible and user-friendly, with clear instructions and intuitive interfaces.

Yes, our tests are created by industry subject matter experts and go through an extensive QA process by I/O psychologists and industry experts to ensure that the tests have good reliability and validity and provide accurate results.

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