Informal Communication

What is informal communication?

Informal Communication is the informal network through which rumors, gossip, and unofficial information spread in an organization.

Examples of this type of communication include conversations at the water cooler, emails between colleagues, and text messages. It is often used to build relationships and share information, rather than for making decisions or giving instructions.

Why do you need informal communication?

Human resources management heavily relies on informal communication for its effectiveness. This is due to several reasons, one being that it enables the prompt and relevant sharing of information between managers and employees, leading to a more open and responsive company culture. HBR’s workplace communication research

This is especially important in a fast-paced work environment. These communication also helps develop strong relationships between employees and managers resulting in a more positive and productive work environment.

Furthermore, it keeps employees informed about the company’s objectives and goals, which can increase motivation and align their work with the company’s overall strategy.

What are the types of informal communication in the workplace?

There are several types of informal communication in the workplace, including:

1. Gossip: Informal and often unofficial conversations about people, events, or information.
2. Rumor: Unverified information that is spread among people.
3. Water cooler talk: Casual conversations that take place during breaks or in common areas, such as near the water cooler.
4. Socializing: Informal interactions and activities that take place outside of work hours, such as team building activities or after-work events.
5. Joking and teasing: Playful interactions that can help to build camaraderie and relieve stress.
6. Email and instant messaging: Informal interactions that takes place through electronic means, such as through email or instant messaging platforms.
7. Body language and nonverbal communication: Informal communication that takes place through nonverbal cues such as facial expressions, gestures, and posture.

It’s important to note that while informal communication can be beneficial in building employee relations and promoting a positive work environment, it can also be a source of misinformation, rumors, and conflicts if not handled properly. SHRM’s guide to workplace communication

HR teams that understand informal communication channels can shape culture and address issues before they escalate. Using pre-employment assessments alongside a structured hiring plan drives results. Strong talent acquisition focused on skills-based hiring improves outcomes.

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