Hospitality (hotel incl. restaurant) Test

About Hospitality (hotel incl. restaurant) Test

Hospitality management includes not only hotels but also restaurants and entertainment. It includes serving and hosting various guests and giving them an unforgettable experience. Hospitality management is a vast topic and focuses on various topics like:

– Excellent communication skills, to have a good impact in the industry, one must have great communication skills.

– A great multi-tasker who has the capability to plan, organize, and manage the team as well as handle the clients and show effective results.

-An important skill set should be that the employee should be great at negotiations as the client would always be attracted to places with good deals and offers.

-Every day, an employee would meet different types of people, some of who can get tough to handle; it is important to have a high tolerance level and yet get the work done.

-Hospitality industry works on passion and creativity. It is very important for the employee to have a creative approach toward ideas and have a unique way of doing it. Standing out with creative ideas would help the industry grow.

Skills Measured

  • General hospitality mindset
  • Situational judgment
  • Customer communication
  • F&B and restaurant behaviors
  • Brand Loyalty

Roles

  • Front Desk Associate
  • Guest Relations Manager
  • Hotel Receptionist
  • Front Office Attendant
  • Front Desk Supervisor
  • Business development

The test is created by a subject-matter expert

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