Frequently asked questions (FAQs) for Customer Orientation Foundations

The Customer Orientation Foundations assessment is a test designed to evaluate a candidate’s knowledge and skills related to customer orientation, which involves understanding and prioritizing customer needs and delivering excellent customer service. The assessment covers topics such as customer empathy, communication, and problem-solving.

The Customer Orientation Foundations assessment can be used as a pre-employment screening tool to assess the knowledge and skills of candidates applying for roles related to customer service, such as customer support representatives, customer success managers, and sales representatives.

  • Customer Service Representatives
  • Sales Representatives
  • Account Managers
  • Technical Support Representatives
  • Client Service Managers
  • Retail Associates
  • Call Center Representatives
  • Front Desk Receptionists
  • Hospitality Workers

  • Customer Focus
  • Communication Skills
  • Problem Solving
  • Product Knowledge
  • Teamwork
  • Time Management

The Customer Orientation Foundations assessment is important because it helps organizations assess a candidate’s knowledge and skills related to customer orientation, which is essential for delivering excellent customer service and building long-term customer relationships. This assessment can help organizations make informed hiring decisions and identify areas where additional training or professional development may be necessary.

Frequently asked questions (FAQs)

Want to know more about Testlify? Here are answers to the most commonly asked questions about our company.

Yes, Testlify offers a free trial for you to try out our platform and get a hands-on experience of our talent assessment tests. Sign up for our free trial and see how our platform can simplify your recruitment process.

To select the tests you want from the Test Library go to the Test Library page and browse tests by categories like role-specific tests, Language tests, programming tests, software skills tests, cognitive ability tests, situational judgment tests, and more. You can also search for specific tests by name.

Ready-to-go tests are pre-built assessments that are ready for immediate use, without the need for customization. Testlify offers a wide range of ready-to-go tests across different categories like Language tests (22 tests), programming tests (57 tests), software skills tests (101 tests), cognitive ability tests (245 tests), situational judgment tests (12 tests), and more.

Yes, Testlify offers seamless integration with many popular Applicant Tracking Systems (ATS). We have integrations with ATS platforms such as Lever, BambooHR, Greenhouse, JazzHR, and more. If you have a specific ATS that you would like to integrate with Testlify, please contact our support team for more information.

Testlify is a web-based platform, so all you need is a computer or mobile device with a stable internet connection and a web browser. For optimal performance, we recommend using the latest version of the web browser you’re using. Testlify’s tests are designed to be accessible and user-friendly, with clear instructions and intuitive interfaces.

Yes, our tests are created by industry subject matter experts and go through an extensive QA process by I/O psychologists and industry experts to make sure that the tests have a good reliability and validity and give accurate results.

Testlify’s integration with ATS makes it simple to incorporate into recruitment processes. Customizable test suites, open-ended questions, and qualifying questions streamline the candidate assessment process and improve collaboration with hiring managers. 
Benjamin Marsili
 Founder, Whire
A must-have tool in any HR department! Well thought out a comprehensive platform that shortens the candidate selection time significantly.
Meir Shachar
CEO at PowerLinx
Testlify is an excellent tool for assessing candidates’ soft and hard skills. The founder and customer success team were helpful during onboarding and demonstrated a commitment to continuously improving the platform.
Fabrizio Parzanese
Founder, ExpHire
With Testlify, we were able to optimize our initial screening process by upwards of 75%.
We saved a tremendous amount.
Gary E. Benedik
President, Arch Advisory Group
Testlify has revolutionized our hiring process by streamlining the screening stage. It has saved us countless hours by allowing us to shortlist the right candidates.
Vipin Kashyap
CEO at Sookshum Labs