Waiter / Wait Staff job description template

This waiter job description is a customizable template for hiring waiters, waitresses and wait staff, ready to paste into any job board. Edit the [Company name] placeholders, then screen applicants with the Testlify Waiter test.

Waiter / wait staff job summary: what does a waiter do?

[Company name] is hiring a friendly, guest-focused waiter or waitress to give every diner fast, accurate and warm table service. You will take orders, serve food and drinks, handle payments and keep your section ready for the next guest. You will report to the restaurant manager or floor manager on duty.

Waiter job description: roles and responsibilities

• Greet guests promptly, seat them when needed and present the menu.
• Explain menu items, daily specials, ingredients and allergens, and note dietary requests.
• Recommend dishes and drinks and suggest add-ons or upsells where they fit.
• Take accurate food and drink orders, repeat them back and enter them in the POS system.
• Check ID and confirm legal drinking age before serving alcohol.
• Work with the kitchen and bar so orders come out on time and look right.
• Serve food and drinks, check back during the meal and refill beverages.
• Handle guest complaints calmly and pass unresolved issues to the manager.
• Present checks and process cash, card and mobile payments accurately.
• Set, clear and reset tables, and complete opening, closing and side duties under food safety and sanitation rules.

Waiter job description: requirements and qualifications

• High school diploma or equivalent.
• Previous experience as a waiter, waitress or in customer service is a plus; training is provided.
• Comfortable with POS systems and basic math for checks and change.
• Food handler or alcohol-service certificate where your state or city requires it, or willingness to get one.
• Minimum age required by local law to serve alcohol.
• Strong communication, active listening and a positive attitude with guests and teammates.
• Ability to multitask, stay calm during busy shifts, stand for long periods and carry trays of up to about 25 lb.
• Flexible availability, including evenings, weekends and holidays.

Waiter / wait staff job benefits

• Competitive hourly pay plus tips at [Company name].
• Flexible scheduling with full-time and part-time shifts.
• Paid on-the-job training and growth paths to roles like head waiter or shift lead.
• Free or discounted staff meals.
• Health benefits and paid time off for eligible team members.