Explore Testlify’s Customer service associate job description template. This comprehensive job description template outlines the key roles and responsibilities of an customer service associate. It’s fully customizable and suitable for posting on various job boards. Utilize this tool to streamline your hiring process, attract top-tier talent, and build a stellar team.
Title: Customer Service Associate
Location: [City, State]
Job Type: [Full-Time/Part-Time/Contract]
Customer service associate job summary
We are seeking a customer-focused Customer Service Associate to join our team. The Customer Service Associate will be responsible for providing excellent customer service through inbound and outbound communication channels, including phone, email, and chat. They will also be responsible for resolving customer inquiries and complaints, and escalating issues as needed.
Customer service associate roles and responsibilities
- Provide excellent customer service through inbound and outbound communication channels, including phone, email, and chat
- Resolve customer inquiries and complaints, and escalate issues as needed
- Gather and document customer feedback and suggestions
- Stay up-to-date on company products, policies, and procedures
- Follow established customer service guidelines and procedures
- Maintain accurate and complete records of customer interactions
Customer service associate job requirements and qualifications
- High school diploma or equivalent
- X+ years of experience in customer service or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work independently and in a team environment
- Proficiency with customer service software and tools
[Company Name] is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.