Zendesk is a customer relationship management software that offers a cloud-based suite of support tools to help businesses build better customer relationships. Zendesk helps businesses manage all customer-related communications from a central place for a smooth full-service experience.
Zendesk candidates who perform well on the test will be able to get full use of Zendesk products, developing macros and managing triggers, internal notes automation, reporting, and customer analytics efficiently. They will be able to adapt to your company’s processes for Zendesk to help you increase customer satisfaction.
- General knowledge of the platform
- Ticker handling
- Managing statistics and reporting
- Automation and integration
- Customer Service Managers
- Customer Service Agents
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