Zendesk CS Test

Description

Zendesk is a customer relationship management software that offers a cloud-based suite of support tools to help businesses build better customer relationships. Zendesk helps businesses manage all customer-related communications from a central place for a smooth full-service experience.

Zendesk candidates who perform well on the test will be able to get full use of Zendesk products, developing macros and managing triggers, internal notes automation, reporting, and customer analytics efficiently. They will be able to adapt to your company’s processes for Zendesk to help you increase customer satisfaction.

Preview questions

Skills Measured

  • General knowledge of the platform
  • Ticker handling
  • Managing statistics and reporting
  • Automation and integration

 

Roles

  • Customer Service Managers
  • Customer Service Agents

The test is created by a subject-matter expert

Testlify’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test-takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

Frequently Asked Questions

Want to know more about Testlify test assessments? Here are answers to the most commonly asked questions about our tests.

These are ready-made tests, existing in our test library, created by subject matter experts. We have 200+ such skills tests covering various skills from programming skills to DevOps, including Aptitude and Personality testing.

You can go to the ‘Test Library’ tab and search for tests from the Job Role or Test Type drop-down menu.

Currently, we do not offer any sample tests. However, when you select a test, there would be a few practice questions before the start of the actual test, which would give you a fair idea of how the entire test would look.

Our tests typically take between 25-30 minutes to complete.

In case you need to test for a unique skill-set or specialized experience, you can add your own questions and customize the test to suit your requirements.

We’ve put a lot of effort into ensuring a conducive test environment. A stable internet connection, an internet browser with cookies and Java-Script enabled is all that is required!
However, for a smooth test-taking process, we recommend the following browsers:
– Google Chrome
– Internet Expl
– Mozilla Firefox

Yes, our tests are compatible with almost all modern mobile devices (including tablets) that have a webcam installed.

Yes, our tests are EEOC (Equal Employment Opportunity Commission) compliant and are whetted by subject matter experts, thus having high reliability (test consistency) and validity (accuracy of the test).

Yes! We integrate with popular recruiting tools such as Greenhouse, Lever, GoodTime, and many more.

We are GDPR compliant and take data security very seriously. You have complete ownership of your data. All your data is safe and secure, and we do not expose it to any third party.

Testimonial

”

With Testlify, we were able to optimise our initial screening process by upwards of 75%. We saved a tremendous amount of time for our hiring team and managerial team. Before we were wasting a lot of time (and money) by talking with all candidates.

Guillaume Moubeche

Founder, Lemlist