As a hospitality professional, your role goes far beyond serving drinks, checking people in, and making beds. Your success is determined largely by the ability of other members of your team to work well together and to deliver an extraordinary guest experience. To do this, you need great teamwork, exceptional communication skills, strong time-management practices, and a host of other soft skills. The breadth of this skill set is so wide that careful recruitment and ongoing learning & development are critical success factors in the hospitality industry.
This test is designed to gauge your aptitude for real-life hospitality settings. The scenarios in the questions involve prioritizing requests from guests and colleagues.
- General hospitality mindset
- Time management & problem-solving
- Interacting with guests
- Leadership & internal communication
- Front Desk Staff
- Guest Relations Professionals
- Hotel Managers
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