Customer support representatives need to be empathetic, diplomatic, and solution-oriented. This test evaluates candidates’ ability to empathize with the customer and solve problems. In the course of this test, you’ll be asked to demonstrate your acumen for communicating business decisions to customers in a way that cultivates strong and long-lasting relationships. You will also be asked to demonstrate your knowledge of the customer lifecycle.
Candidates who excel on this exam understand the basic principles of proactive customer success, have experience dealing with various customer issues and requests, and know when it is time to solve a problem themselves and when it is time to bring in more resources to solve a customer’s core issue.
- Understanding the customer journey
- Empathizing with the customer and solving issues
- Communicating business decisions to the customer
- Customer Success Representatives
The test is created by a subject-matter expert
Testlify’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test-takers with relevant experience in the subject. Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.
Frequently Asked Questions
Want to know more about Testlify test assessments? Here are answers to the most commonly asked questions about our tests.