Explore Testlify’s community manager job description template. This comprehensive job description template outlines the key roles and responsibilities of a community manager. It’s fully customizable and suitable for posting on various job boards. Utilize this tool to streamline your hiring process, attract top-tier talent, and build a stellar team.
Title: Community Manager
Location: [City, State]
Job Type: [Full-time/Part-time/Contract]
Community manager job summary
We are seeking an experienced and highly skilled Community Manager to join our team. The Community Manager is responsible for managing and growing the company’s online community and customer base. This includes developing and implementing strategies to engage and retain customers, moderating and responding to customer inquiries and complaints, and identifying and resolving any issues that may arise. The Community Manager will also work closely with cross-functional teams, including marketing and product development, to gather customer feedback and insights and incorporate them into company strategy.
Community manager roles and responsibilities
- Develop and implement strategies to engage and retain customers and grow the company’s online community
- Moderate and respond to customer inquiries and complaints on various online channels, such as social media and online forums
- Identify and resolve any issues that may arise in the online community
- Work closely with cross-functional teams, including marketing and product development, to gather customer feedback and insights and incorporate them into company strategy
- Analyze and track the performance of community-building efforts using analytics and metrics
- Stay up-to-date on industry trends and best practices in community management
- Perform other duties as assigned by the Director of Community/VP of Community
Community manager job requirements and qualifications
- Bachelor’s degree in marketing, communications, or a related field
- A minimum of X years of experience in community management or customer service
- Strong communication and interpersonal skills, with the ability to handle customer inquiries and complaints effectively
- Experience with social media management and analytics tools
- Excellent problem-solving and conflict resolution skills
- Ability to work well in a team and handle multiple projects and priorities effectively
- Experience in the [industry] industry is preferred but not required.
Community manager job benefits
- Foster meaningful connections within an online community.
- Enjoy a dynamic role involving content creation, moderation, and communication.
- Develop versatile skills in social media management and community building.
- Opportunities for career advancement in marketing, public relations, or community management roles.
[Company Name] is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.